Terms & conditions
Introduction
These are
our General Terms and Conditions. These General Terms and Conditions always
apply when you use our Website or place an order through our Website, and they
contain important information for you as a buyer. Please read them carefully.
We also recommend that you save or print these General Terms and Conditions so
that you can consult them at a later time.
Article 1. Definitions
- Shadow Archery: based in Waalre
and registered with the Chamber of Commerce under file number 72338318, trading
as Shadow Archery.
1.2. Website: the Website of Shadow Archery, to be found on
www.shadow-archery.com and all of its subdomains.
1.3. Customer: the natural person or corporation who enters into an agreement
with Shadow Archery and/or is registered on the Website.
1.4. Agreement: any arrangement or agreement between Shadow Archery and
Customer of which the General Terms and Conditions are an integral part.
1.5. General Terms and Conditions: these General Terms and Conditions.
Article 2. Applicability of
the General Terms and Conditions
2.1. The
General Terms and Conditions apply to all offers, agreements and deliveries of Shadow
Archery, unless explicitly agreed otherwise in writing.
2.2. If Customer in his order, confirmation or any other communication alleging
acceptance of the General Terms and Provisions includes any provisions that
differ from, or are not included in the General Terms and Conditions, such
provisions will only be binding upon Shadow Archery if and in so far as Shadow
Archery has accepted them in writing.
2.3. In cases where specific product or service-related terms and conditions
apply in addition to these general terms and conditions, Customer can always
invoke the applicable condition that is most favorable to him in the event of
incompatible general terms and conditions.
Article 3. Prices and
information
3.1. All
prices posted on the Website and in other materials originating from Shadow
Archery include taxes and other levies imposed by the government, unless stated
otherwise on the website. If shipping costs are charged, these will be clearly
stated in good time before the contract is concluded. These costs will also be
displayed separately in the ordering process.
3.2. The content of the Website is composed with the greatest care. Shadow
Archery cannot, however, guarantee that all information on the Website is
correct and complete at all times. All prices and other information posted on
the Website and in other materials originating from Shadow Archery are subject
to obvious programming and typing errors.
3.3. Shadow Archery cannot be held responsible for deviations in colour that
result from the quality of the colours displayed on the screen.
Article 4. Conclusion of the
Agreement
4.1. The
Agreement will be deemed to be concluded at the moment Customer accepts the
offer of Shadow Archery subject to the conditions laid down by Shadow Archery
4.2. If Customer has accepted the offer by electronic means, Shadow Archery
will confirm receipt of acceptance of the offer by electronic means without
delay. Until such receipt of acceptance is confirmed, Customer will have the
possibility to terminate the Agreement.
4.3. If it is found that, in accepting or otherwise entering into the
Agreement, Customer has provided incorrect data, Shadow Archery will have the
right to postpone the Agreement until the correct data is received.
Article 5. Registration
5.1. To make
optimal use of the Website, Consumer can register using the registration
form/the account sign-in option on the Website.
5.2. During the registration process, Consumer will be asked to choose a user
name and password with which he can log on to the Website. Consumer alone is
responsible for choosing a sufficiently reliable password.
5.3. Consumer must keep its login credentials, user name and password strictly
confidential. Shadow Archery cannot be held liable for any misuse of the login
credentials and is always entitled to assume that Consumer who logs on to the
Website is the party that it professes to be. Consumer is responsible for and
bears the full risk of any and all actions and transactions performed via
Consumer’s account.
5.4. If Consumer knows or has reason to suspect that its login details have
become available to unauthorised parties, it will be required to change its
password as soon as possible and/or to notify Shadow Archery accordingly so as
to allow Shadow Archery to take appropriate measures.
Article 6. Execution of the
Agreement
6.1. As soon
as Shadow Archery has received the order, it will send the products to Consumer
without delay and with due regard for the provisions of paragraph 3 of this
article.
6.2. Shadow Archery is authorised to engage third parties in the fulfilment of
its obligations under the Agreement.
6.3. Well ahead of the date on which the Agreement is signed, information will
be posted on the Website which clearly describes the manner in which and the
term within which the products will be delivered. If no delivery term has been
agreed or stated, the products will be delivered within 30 days at the latest.
6.4. If Shadow Archery is unable to deliver the products within the agreed
term, it will notify Consumer accordingly. In that case Consumer can decide
either to agree to a new delivery date or to terminate the Agreement without
incurring any costs.
6.5. Shadow Archery advises Consumer to inspect the products upon delivery and
to report any defects within an appropriate period, preferably in writing or by
email. For further details, see the article about guarantee and conformity.
6.6. The risks associated with the products will transfer to Consumer as soon
as the products are delivered at the agreed delivery address.
6.7. If the ordered product can no longer be supplied, Shadow Archery is
entitled to deliver a product which is comparable in nature and quality to the
ordered product. In that case, Consumer will have the right to terminate the
Agreement without incurring any costs and to return the product free of charge.
Article 7. Right of
withdrawal/return
7.1. This
article only applies if Consumer is a natural person who is not acting in his
or her professional or commercial capacity. Business Consumers therefore have
no right of withdrawal.
7.2. Consumer will have the right to dissolve the distance Agreement with Shadow
Archery within 14 days after receiving the product, free of charge and without
stating reasons.
7.3. The term commences on the day after the product was received by the
consumer, or a third party designated by the consumer, who is not the
transporting party, or: • if the delivery of a product involves different
deliveries or parts: the day on which Consumer, or a third party designated by
Consumer, received the last delivery or the last part; • with contracts for the
regular delivery of products during a given period: the day on which Consumer,
or a third party designated by Consumer, received the last product; • if
Consumer has ordered several products: the day on which Consumer, or a third
party designated by Consumer, received the last product.
7.4. Only the direct costs incurred for the return shipment are for Consumer’s
account. This means that Consumer will have to pay the costs of returning the
product. Any shipping costs paid by Consumer and the purchase price paid for
the product will be refunded to Consumer if the entire order is returned.
7.5. During the withdrawal period referred to in paragraph 1, Consumer will
treat the product and its packaging with the utmost care. Consumer may not open
the packaging or use the product unless this is necessary in order to determine
the nature of the products, their features and their operation.
7.6. Consumer is only liable for the product’s devaluation that is a
consequence of his handling the product other than as permitted.
7.7. Consumer can terminate the Agreement in accordance with paragraph 1 of
this article by reporting the withdrawal (digital or in other form) to Shadow
Archery within the withdrawal period, by means of the model form for right of
withdrawal or in some other unequivocal way. If Shadow Archery makes it
possible for Consumer to declare his withdrawal via electronic/digital means,
then after receiving such a declaration, Shadow Archery sends immediate
confirmation of receipt.
7.8. As quickly as possible, but no later than 14 days after the day of reporting
as referred to in paragraph 1, Consumer shall return the product, or hand it
over to (a representative of) Shadow Archery. Consumer can send the product
directly to Shadow Archery without a notice of withdrawal in advance within the
period as mentioned in paragraph 1. Consumer must, in this case, include a
written notice of withdrawal, such as the model form. Products can be returned
to the following address: Shadow Archery Alstorphiushof 3 5582ZC, Waalre The
Netherlands
7.9. Any amounts already paid by Consumer (in advance) will be refunded to
Consumer as soon as possible, and in any case within 14 days after dissolution
of the Agreement. If Consumer chose an expensive method of delivery in
preference to the cheapest standard delivery, Shadow Archery does not have to
refund the additional costs of the more expensive method. Except in cases in
which Shadow Archery has offered to retrieve the product himself, he can
postpone refunding until he has received the product or until Consumer proves
he has returned the product, depending on which occurs earlier.
7.10. Information about the applicability or non-applicability of a right of
withdrawal and any required procedure will be posted clearly on the Website,
well before the Agreement is concluded.
Article 8. Payment
8.1.
Customer shall pay the amounts due to Shadow Archery in accordance with the
ordering procedure and any payment methods indicated on the Website. Shadow
Archery is free to offer any payment method of its choice and may change these
methods at any time. In cases of payment after delivery Customer will be given
a term of payment of 14 days entering on the day after delivery.
8.2. If Customer does not complete his payment obligation, he will be indebted
the legal interest over the belated payment. Shadow needs to remind Customer of
the belated payment and Shadow Archery has to give Customer a term of 14 days
to complete the payment obligation. After failing this 14 days term Shadow
Archery is allowed to recover any extrajudicial debt collection costs on
Customer. These debt collection costs are not higher than: 15% of the open
payment with a maximum of € 2.500,-; 10% of the next € 2.500,- and 5% over the
next € 5.000,- with a minimum of € 40,-. Shadow Archery is allowed to deviate
from the named amounts and percentages in the advantages of Customer.
Article 9. Warranty and
conformity
9.1. This
article only applies if Consumer is a natural person who is not acting in his
or her professional or commercial capacity. If Shadow Archer gives a separate
warranty on the products then, without prejudice to the aforesaid, this applies
to all types of Consumers.
9.2. Shadow Archery guarantees that the products are in conformity with the
Agreement, the specifications stated in the offer, the reasonable requirements
of reliability and/or usability and with the existing statutory provisions
and/or government regulations that are in force from the date of entering into
the Agreement. If specifically agreed, Shadow Archery also guarantees that the
product is suitable for other than normal use.
9.3. If the delivered product is not in conformity with the Agreement, Consumer
must inform Shadow Archery within a reasonable period of time after he has
discovered the defect.
9.4. If Shadow Archery deems the complaint to be correct, the faulty product(s)
will be repaired, replaced or refunded in consultation with Consumer. The
maximum amount of compensation is, having regard to the Article on liability,
equal to the price paid by Consumer for the product.
Artikel 10. Warranty on
business purchases
10.1. Shadow
Archery guarantees that the products are in conformity with the Agreement, the
specifications stated in the offer, the reasonable requirements of reliability
and/or usability and with the existing statutory provisions and/or government
regulations that are in force from the date of entering into the Agreement. If
specifically agreed, Shadow Archery also guarantees that the product is
suitable for other than normal use. Otherwise, it applies that the product is
suitable for normal use.
10.2. If the delivered product is not in conformity with the Agreement,
Customer must inform Shadow Archery within a maximum period of 3 days after
delivery. Should the Customer fail to do so, then the Business Consumer is no
longer entitled to have the product repaired, replaced or (partially) refunded.
10.3. If Shadow Archery deems the complaint to be correct, the faulty
product(s) will be repaired, replaced or (partially) refunded in consultation
with the Customer.
Article 11. Complaints
handling procedure
11.1. If
Customer has any grievances in connection with a product (in accordance with
the article on warranties and conformity) and/or about other aspects of Shadow
Archery’s service, it can submit a complaint by telephone, by email or by post.
See the contact details at the bottom of the General Terms and Conditions.
11.2. Shadow Archery will respond to the complaint as soon as possible, and in
any case within 3 days after having received it. If it is not yet possible for Shadow
Archer to formulate a substantive reaction to the complaint by that time, Shadow
Archery will confirm receipt of the complaint within 3 days after having
received it and give an indication of the term within which it expects to be
able to give a substantive or definitive reaction to Customer’s complaint.
11.3. If Customer is a natural person who is not acting in his or her
professional or commercial capacity, it can file a complaint through the
European Online Dispute Resolution platform, available at:
http://ec.europa.eu/odr/.
Article 12. Liability
12.1. This
Article only applies if Consumer is a natural person or a legal entity who is acting
in a professional or commercial capacity.
12.2. The total liability of Shadow Archery in respect of Consumer due to an
attributable failure to perform the Agreement is limited to compensation not
exceeding the price stipulated for that particular Agreement (including VAT).
12.3. The liability of Shadow Archery in respect of Consumer for indirect
damage or loss, which in any case includes – but is explicitly not limited to –
consequential damage, lost profit, lost savings, loss of data and damage due to
business interruption, is excluded.
12.4. Aside from the cases referred to in the two previous paragraphs of this
Article, Shadow Archery is not subject to any liability at all in respect of
Consumer for damages, irrespective of the ground on which the action for
damages is based. The restrictions set out in this Article, will, however,
cease to apply if and insofar as the damage or loss is the result of an
intentional act or gross negligence on the part of Shadow Archery.
12.5. Shadow Archery will only be liable to Consumer on account of an
attributable failure in the performance of an agreement if Consumer issues a
proper notice of default to Shadow Archery without delay stipulating a
reasonable period of time in which to remedy the failure, and Shadow Archery
also continues to fail to perform its obligations after that period. The notice
of default must contain a description of the failure in as much detail as
possible to enable Shadow Archery to provide an adequate response.
12.6. Any event giving right to compensation is always subject to the condition
that Consumer reports the damage or loss in writing to Shadow Archery as soon
as possible, but no later than within 30 days after the damage or loss has
arisen.
12.7. In the event of force majeure Shadow Archery is not liable to pay
compensation for any damage or loss Consumer has incurred as a result.
Article 13. Retention of title
13.1. As
long as Business Consumer has not made any full payment on the total amount
agreed Shadow Archery will retain ownership of all the goods delivered
(including possible debt collection costs and interest).
13.2. Before the transfer of ownership, Business Consumer is not authorized to,
other than corresponding to his normal company and normal destination of the
goods, sell, deliver or any other way of misappropriation. Furthermore,
Business Consumer is not allowed to pawn the goods or to give any rights
regarding the goods to third parties as long as the transfer of ownership has
not been completed.
13.3. Business Consumer is obliged to keep any goods that are delivered under
reservation of ownership with care and recognizable as property of Shadow
Archery.
13.4. Shadow Archery is entitled to withdraw any goods delivered under
reservation of ownership and in the possession of Business Consumer, if
Business Consumer has neglected to pay the invoices or has been confronted with
payment difficulties.
13.5. Business Consumer shall give Shadow archery access to his goods at any
time to inspect and/or to exercise the rights of Shadow Archery
Article 14. Personal details
14.1. Shadow
Archery will process the Consumer’s personal details in accordance with the
privacy statement published on the Website.
Article 15. Final provisions
15.1. This agreement is
governed by the laws of the country of establisment of the webshop.
15.2. Insofar as not dictated otherwise by mandatory law, any disputes ensuing
from the Agreement will be submitted to the competent Dutch court in the
district where Shadow Archery has its registered office.
15.3. If any provision set out in these General Terms and Conditions should
prove to be void, this will not affect the validity of the General Terms and
Conditions as a whole. In that case, the Parties will lay down one or more new
provisions in replacement which will reflect the original provision as much as
is possible under the law.
15.4. The term ‘written’ in these General Terms and Conditions also refers to
communication by email and fax, provided that the sender’s identity and the
integrity of the email message have been sufficiently established.
Contact details
Should you have any questions,
complaints or comments after reading these General Terms and Conditions, please
contact us by email or letter.
Shadow Archery
Alstorphiushof 3, 5582ZC Waalre
info@shadow-archery.com
Chamber of Commerce 72338918
BTW ID: NL002417238B91